Seller profile

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  I brought my 2011 Lexus RX 450h in for hybrid battery service and had an outstanding experience. Reza handled the entire process and was excellent from the start. He walked me through exactly what the proper procedure should be, explained the costs ahead of time, and made sure I understood everything so there were no surprises. That level of transparency is rare and very much appreciated. They replaced the hybrid battery with a remanufactured system, a new Lexus 12v battery, performed a transmission service, and changed the oil. The work was completed within a couple of days, and Reza personally called me as soon as the car was ready. What really impressed me was the level of customer care. I live in downtown Los Angeles, so getting to the shop is easily an hour drive. They arranged to stay open later so I could drop off my car and avoid traffic, and they even provided a loaner car—which was an unexpected and very helpful perk. I was hoping to see my friend Arash when I came in, but he was away. Reza stepped in and took incredible care of me. Communication was excellent the entire time. A special thank you as well to Mr. Nourmahnad, Arash’s father, who kindly washed the loaner car and made sure the mirrors and windows were spotless before I left. That personal touch meant a lot. My RX currently has 199,353 miles, and I’ve owned it since new. I had been debating whether to keep my 15-year-old car or replace it, but after this service—and with the new hybrid battery that comes with a two-year warranty—I genuinely feel confident this car could easily go another 150,000 miles. I’m extremely happy to have my car back and running perfectly. Highly recommended. If you want honest advice, excellent communication, and real customer care, this is the place to go.

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  Had intermittent shutdown issue on my 2008 ford escape hybrid that dogged me for a year and 3 different mechanics. Ace figured it out at a lower price than a Ford Dealer. Just took it on a 300 mile road trip with no issues.

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  My Honda Civic hybrid was giving me problems with all the lights on the dashboard on. I called multiple mechanics specializing in Hybrids and NONE of them said they can help me until i called ACE HYBRID TECH. They were quick with just 1 hr to get the job done and fix my hybrid. They were so kind and honest with what needed to be fixed and they provided GENUINE HONDA parts that was needed. I will be returning if anything else happens to my car. You can count on them! 👍🏽

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