Seller profile

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  I purchased a Ford Maverick from this dealership, Craig Johnson was our salesman. He offered great service and was very personable, I enjoyed my car buying experience here. Greg was also very helpful via email.

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  Wouldn't give me a loaner for 1, I can get past that, didn't finish it on the 1 day it was supposed there..I can get past that. What i can't get past is trying to get my truck back. Wouldn't drop it off cause I was outside the 10 mile range even though they said they would, I drove 2 vehicles down there, and back on my gas, and we are broke. This was all recall work. So I finally got them to agree to meet me at a school that's within their 10 miles at 230..then after waiting 45 minutes I get a text saying the eta to get my truck was 4:16...posted photos to show messages. THEN I get home cause im not waiting and making my ride wait another hour and half. I get a call saying we are here with your truck? I ask him to bring it to my house taking account of all this. He says, " Ill have to get back to you on that.".really? So I text him a photo after waiting, of the 416 time. He asks for my address. Finally deliver the truck. Now later on I get into my truck and the passenger side pillar is sticking out and both driver AND passenger seat belts are so hard to pull now, and BOTH won't adjust up or down, and I don't want to bring it back cause it's not worth it! Ill figure it out i guess, also AFTER driving I see that my camera system in case of a wreck is unplugged at the camera not the cig lighter power, so if I woulda wrecked in this 2 day time frame I wouldn't have had camera evidence. I bought this brand new and honestly didn't even notice the recall issues. Now I get my truck back and it's not even put back together properly. I told the story to management..or my wife did cause I was too heated at the time, before i noticed the shotty work. He apologized....and was nice on the phone. Im sure some people get great service sometimes. I did not.

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  My experience with Sunset Ford was amazing. When shopping around for a new vehicle other dealerships didn’t really give me the time of day nor were they treating me as if I was there to buy a vehicle. I was pressured I was pushed and given the wrong information and when it came time to Sign papers at those other dealerships, they flip-flop numbers and we’re not true with what they were telling me. But coming to sunset Ford they were gracious they were helpful. They had a lot of information and there was zero pressure from Tommy. He was straightforward straight to the point knew I was coming was prepared for me and knew exactly what I wanted. They were able to accommodate me and treat me with respect and I really enjoyed buying this vehicle from them. This is my first new vehicle, but not my first vehicle purchase and I was blown away with their service. The whole process was quick was easy no pressure And I love my new bronco I will be recommending them to everybody. I know thank you for the time and effort you gave me.

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