Seller profile

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  I purchased my vehicle from AutoNation Toyota South Austin on August 27, 2025. Shortly after purchase, I noticed a TPMS warning due to low air pressure in one of the tires. I informed the dealership at the time and the tire was refilled, but within about 10 minutes of leaving the dealership the air pressure dropped again. I later took the vehicle to NTB, where they found a screw in the tire and repaired it. The vehicle later developed an axle issue that required service for approximately one month. A loaner vehicle was provided during that time, which I appreciated. Most recently, I brought the vehicle in for the 10,000-mile service. When I picked up the vehicle, I immediately noticed a crack in the windshield that was not present when the car was dropped off. The dealership’s check-in inspection photos do not show any windshield damage. I raised this concern with my service advisor, Chris Amaya, and Service Manager Keith Hennessy, but responsibility was declined with the explanation that the damage may have been caused by a stone impact. Since the damage was noticed immediately upon pickup while the vehicle had been in the service center’s custody, this has been very frustrating. I am requesting management review and assistance in resolving this matter. I hope the dealership takes appropriate steps to address the situation and restore confidence in the service experience.

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  I have had a great experience. I found a great car and the service I received today makes me feel more at ease about the car buying process. The salesman, Diego, was not pushy, but moved with earnest. Greeted me in the parking lot, to introduce himself and ascertain my needs & budget. We spoke about prices, tax, title and license and warranties. Found two that fit all my criteria and he ran inside to get the keys for a test drive. No paperwork, no signing anything, no insurance needed. The car was newly on the lot so it needed a wash and minor maintenance to release it. It was seamless and smooth. Would definitely recommend Autonation Toyota to anyone looking for a used or new car in the Austin area.

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  I accompanied my friend while buying a car in the United States, and we were initially quite nervous. However, the salesperson, Omar, patiently walked us through every detail, including financing, warranty, and insurance options, which made us feel comfortable and confident. It was a great car-buying experience.

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