Seller profile

Metro Ford Chicago

Chicago, IL

4.2

(Google reviews)

Verified Auto Dealer

Business Information

Chicago, IL 60636, USA
Open today
Hours 9:00 AM – 8:00 PM
- Monday
  9:00 AM – 8:00 PM
- Tuesday
  9:00 AM – 8:00 PM
- Wednesday
  9:00 AM – 8:00 PM
- Thursday
  9:00 AM – 8:00 PM
- Friday
  9:00 AM – 8:00 PM
- Saturday
  9:00 AM – 6:00 PM
- Sunday
  Closed

Business description

About us

Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!

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Google reviews

Metro Ford Sales has once again completely wasted my time. I made an appointment two days in advance, showed up as scheduled, and then sat at your service department for another two hours waiting. Only after all of that, you finally told me, “Sorry, we don’t have a diesel mechanic.” This is completely unacceptable and extremely unprofessional. Why are you scheduling appointments for diesel vehicles if you do not even have a diesel mechanic available? You wasted my day, my time, and my fuel because of your poor communication and lack of basic organization. This is not the first time I have been left waiting because of your service department. Customers should not have to lose an entire day just to find out that you cannot perform the service they booked in advance.
Worth checking out for sure. We were a little worried it might be busy on a Sunday evening, but it was surprisingly calm, and we got seated right away. The atmosphere was really pleasant and the staff were friendly and helpful, making for a relaxed time.
Brought my vehicle in for recall work, waited close to 30 minutes just to be checked in, I left my vehicle here for a couple of days, they were unable to complete all the recalls, I can’t be car-less forever, no loaner offered, come to pick up my car, another 30 minutes of waiting in line, again. No one here has a sense of urgency or customer service. Will start taking my vehicle elsewhere for service.