Seller profile

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  Excellent service and the person who received my vehicle was so professional from the beginning until my car was ready, she responded all my questions and provided in details all the services done to my car. By the way if you are looking for a new car this is the time to get one, Ford is offering a good deal with excellent deals.

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  Absolutely would not recommend. I worked with someone named Steven and he would not give me vehicle pricing information when I reached out about a specific car. All I wanted were pricing options to finance or lease the car, but he kept insisting that I had to come to the dealership to get that information. Literally wouldn't give me even general pricing information (besides what was already listed on the website) even though we were already communicating by phone and text. Also, when I tried to just confirm the sale price for the vehicle which was advertised on Metro's website twice - with two different prices, he refused to acknowledge the second ad with the lower price. I mean, if it's wrong, just say it's wrong and the actual price of the car is $XX. But he refused to acknowledge that it was there entirely and kept telling me, "Oh, you probably need to clear your cache." Like, sir - I've looked this car up on my phone, laptop, and in multiple browsers. And I've cleared my cache. It's not that. Your dealership either made a mistake and posted it twice - or it's just misrepresenting the price of the car and hoping to pull a bait and switch. Our whole interaction felt like he was trying to withhold information / gaslight me so I would have to come into the dealership and would go along with whatever he said. I know car selling is a business, but if you already have an interested customer, don't try to manipulate them into buying a car - how about having good customer service and transparent pricing, so people who are already interested in a car will buy the car? I was really interested in buying the car I reached out about but would never buy from Metro Ford because I'm not giving my money to anyone who tries to pressure and manipulate me into making a decision just so they can make a commission.

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  Stay away from here , especially if you're a female going alone! Took my car here for a simple recall, immediately after picking my car up there was a weird noise, they told me to bring it back ,kept my car for weeks , told me 3 different things and finally told me it was my "transmission" I purchased my car through carvanna 2 months ago so that didn't seem right. However they quoted me 7K! Even brung up me trading the car in. So I took it elsewhere and got my transmission replaced. (Transmission experts on western, EXCELLENT SERVICE ) . Thats done , MY CAR WAS STILL MAKING THE NOISE IT WAS MAKING WHEN I GOT IT FROM FORD. So today I took it back to ford and told them my transmission was replaced and the problem is still therr . Within 2 hours they found one of my "vacuum hose was disconnected" . Then goes to blame the transmission place saying they didnt reconnect it. Which is false, the only reason I went to Transmission experts is because of the noise it was making AFTER FORD DID THE RECALL. SO FORD WAS THE ONES TO DISCONNECT THE HOSE . So if I were to pay the 7k , they would have simply just reconnected the hose and charged me that money for that simple issue. Not to mention I told them it sounded like a hose wasn't connected. So yeah , don't recommend. Thats really wrong lol , be careful ladies! ( don't care for you guys excuses, i'll never return )

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