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Seller profile

Metro Ford Chicago

Metro Ford Chicago

Chicago, IL

4.3

(Google reviews)

Verified Auto Dealer

Business Information

  • Chicago, IL 60636, USA

  • Open today

    Hours 9:00 AM – 8:00 PM

    • Monday

      9:00 AM – 8:00 PM

    • Tuesday

      9:00 AM – 8:00 PM

    • Wednesday

      9:00 AM – 8:00 PM

    • Thursday

      9:00 AM – 8:00 PM

    • Friday

      9:00 AM – 8:00 PM

    • Saturday

      9:00 AM – 6:00 PM

    • Sunday

      Closed

Business description

About us

Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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Google reviews

  • Excellent service and the person who received my vehicle was so professional from the beginning until my car was ready, she responded all my questions and provided in details all the services done to my car. By the way if you are looking for a new car this is the time to get one, Ford is offering a good deal with excellent deals.

  • Absolutely would not recommend. I worked with someone named Steven and he would not give me vehicle pricing information when I reached out about a specific car. All I wanted were pricing options to finance or lease the car, but he kept insisting that I had to come to the dealership to get that information. Literally wouldn't give me even general pricing information (besides what was already listed on the website) even though we were already communicating by phone and text. Also, when I tried to just confirm the sale price for the vehicle which was advertised on Metro's website twice - with two different prices, he refused to acknowledge the second ad with the lower price. I mean, if it's wrong, just say it's wrong and the actual price of the car is $XX. But he refused to acknowledge that it was there entirely and kept telling me, "Oh, you probably need to clear your cache." Like, sir - I've looked this car up on my phone, laptop, and in multiple browsers. And I've cleared my cache. It's not that. Your dealership either made a mistake and posted it twice - or it's just misrepresenting the price of the car and hoping to pull a bait and switch. Our whole interaction felt like he was trying to withhold information / gaslight me so I would have to come into the dealership and would go along with whatever he said. I know car selling is a business, but if you already have an interested customer, don't try to manipulate them into buying a car - how about having good customer service and transparent pricing, so people who are already interested in a car will buy the car? I was really interested in buying the car I reached out about but would never buy from Metro Ford because I'm not giving my money to anyone who tries to pressure and manipulate me into making a decision just so they can make a commission.

  • Check-in was easy and my Technician Jesse did a great job as always. His personal touch and mindfulness for what is best for the customer is remarkable.

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