Seller profile
ApexCars
Fremont, CA
3.8
(Google reviews)
Verified Auto Dealer
Business Information
Fremont, CA 94536, USA
Open today
Hours 10:00 AM – 7:00 PM
Monday
10:00 AM – 8:00 PM
Tuesday
10:00 AM – 8:00 PM
Wednesday
10:00 AM – 8:00 PM
Thursday
10:00 AM – 8:00 PM
Friday
10:00 AM – 8:00 PM
Saturday
10:00 AM – 8:00 PM
Sunday
10:00 AM – 7:00 PM
Business description
About us
Google reviews
*EDIT - I rented from APEX through Turo* 2 good experiences and 1 awful! Picked up car and it was filthy and smelled like a combo of wet dog & cigarettes. There were used qtips, dried liquid stains on seats and all over car. One of the hosts was so extremely rude and said it wasn't that bad. It was so gross that I laid towels down for our trip even after wiping down. There was dust and water marks from cups in cup holders. Host threatened to take the car and leave me stranded during my trip. Turo's customer service took over the communication as I expressed safety concerns, they advised me ok to continue with rental (I had no other choice so last minute) but I will not rent from APEX again and warn others to proceed with caution. The APEX host continues to harassing messages in the Turo chat even while I was on the phone with Turo customer service on the day of pick up and again while returning car. I called Turo so that I would have them on the line in case the host tried anything while I was on the lot. Horrible experience, felt very unsafe. Also host says they will take down negative review *I ended up contacting Better Business Bureau and Turo voided the bogus charges from the APEX host, who is creepy and harassing through the app. I've tried to close my Turo app but get an error message
Service department was friendly and worked with me to make sure all concerns were addressed on my vehicle. Jimmy and his team were professional and personable. They have skill and experience to get job done right. Root cause of symptoms felt driving were fully addressed and they explained everything clearly. Highly recommended!
I purchased a vehicle at Apex last month and am very pleased with the service I received! I was hesitant at first since I typically would only purchase a used vehicle through a name brand dealer but I was looking for a certain work truck and found it at Apex. I read the mixed reviews and was skeptical but decided to give it a chance. I inquired about the truck online and received an immediate reply from Ben by email and phone call. He was very nice and offered to set up an appointment for a test drive. When we went Ben greeted us and had the truck ready for us to evaluate and drive. He was very friendly and easy to get along with. He was not pushy at all and gave my son and I time to go over the vehicle and talk amongst ourselves. We heard a small noise and Ben assured us that if it was a problem within 30 days that we could bring it back for a service. We have not had any issues thus far but did purchase the extended warranty just to be on the safe side. Pauline helped us with our financing and provided all of the documents that I requested. She was very efficient and fast. The entire process was very smooth and pleasant. I believe if you go into buying a car with realistic expectations that Apex is a great dealership to shop at. I would recommend anyone to try them out! A big shout out to Ben & Pauline for all of your help! Thank you!
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