Seller profile
ApexCars
Fremont, CA
3.9
(Google reviews)
Verified Auto Dealer
Business Information
Fremont, CA 94536, USA
Open today
Hours 10:00 AM – 8:00 PM
Monday
10:00 AM – 8:00 PM
Tuesday
10:00 AM – 8:00 PM
Wednesday
10:00 AM – 8:00 PM
Thursday
10:00 AM – 8:00 PM
Friday
10:00 AM – 8:00 PM
Saturday
10:00 AM – 8:00 PM
Sunday
10:00 AM – 7:00 PM
Business description
About us
Google reviews
I can’t believe how this place still functions. I had terrible experience with them, unprofessional, unethical and rude staff. They intimidated me, ruined my plans and caused a serious mental issues to my mom. I had urgent flight to catch and reserved a car online, came with all suitcases and important plans in a rush. They kept me there for a few hours, said that my car is coming, another customer is fooled them and didn’t return the car. I trusted them and waited for it, and my family members as well. No updates, no replies and phone calls after a long wait. After 1 hour manager via messenger started putting all blame on me and insulted badly. I asked for any car (even more cheaper than I chose for the same price) because I had to go, but they said no car available while I’m literally there and seeing dozens of rental cars. After my plans were ruined, they didn’t even apologize and charged me the full price saying to don’t steal their belongings anymore. Absolutely horrific service
*EDIT - I rented from APEX through Turo* 2 good experiences and 1 awful! Picked up car and it was filthy and smelled like a combo of wet dog & cigarettes. There were used qtips, dried liquid stains on seats and all over car. One of the hosts was so extremely rude and said it wasn't that bad. It was so gross that I laid towels down for our trip even after wiping down. There was dust and water marks from cups in cup holders. Host threatened to take the car and leave me stranded during my trip. Turo's customer service took over the communication as I expressed safety concerns, they advised me ok to continue with rental (I had no other choice so last minute) but I will not rent from APEX again and warn others to proceed with caution. The APEX host continues to harassing messages in the Turo chat even while I was on the phone with Turo customer service on the day of pick up and again while returning car. I called Turo so that I would have them on the line in case the host tried anything while I was on the lot. Horrible experience, felt very unsafe. Also host says they will take down negative review *I ended up contacting Better Business Bureau and Turo voided the bogus charges from the APEX host, who is creepy and harassing through the app. I've tried to close my Turo app but get an error message
Service department was friendly and worked with me to make sure all concerns were addressed on my vehicle. Jimmy and his team were professional and personable. They have skill and experience to get job done right. Root cause of symptoms felt driving were fully addressed and they explained everything clearly. Highly recommended!
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