Seller profile

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  Adel was amazing. He helped me out successfully. The only thing is the dealership fees, the bank loan fees if you’re not ready to purchase a car, it’ll be a hassle because it can be very annoying to just buy a car and not understand all the fees that you end up with in the long run. But Adele helped me with all the paperwork and understanding everything better. He also helped me get my car to my house.

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  My experience with this dealer was very disappointing. I purchased a 2021 Ford Transit with 72-month financing, put $2,000 down, and from the beginning there was a lack of clarity in the numbers. Initially, I was told my monthly payment would be around $522, then I was presented with documents showing $546, and after I refused, it suddenly changed to $512. These inconsistencies create distrust and reflect a lack of transparency in the process. In particular, Mr. Leo, who I understand is one of the managers, handled the numbers in a way that did not seem clear to me. During the final calculation, approximately $3,125 was added for a supposed vehicle coverage service, which was not properly explained in terms of conditions or actual benefits. After I rejected that charge, it was broken down and partially replaced with another charge, including about $1,495 for a “key insurance,” which I also did not agree with. I was then told there was nothing else that could be done, which reflects a lack of flexibility and transparency. To make matters worse, they committed to fixing some visible issues on the van, but that never happened. After signing the contract, it became clear that they were avoiding those commitments and responsibilities. The vehicle also had brake issues almost immediately after purchase, which is unacceptable for a vehicle coming from a dealer. When I reported it, I was told that “these are auction cars and they have defects,” which does not justify selling a vehicle with problems without clearly explaining them beforehand. As an additional example, the vehicle has mismatched side mirrors (one on each side from a different model). Mr. Leo promised to replace it and even said they could take the part from another van on the lot, but that commitment has not been fulfilled. These are issues that could have been easily resolved, but the most frustrating part is the lack of seriousness. I was asked to bring the van in today (Monday) to fix everything, and nothing was done. It felt like a waste of my time. The van came back the same or worse, and the only thing they did was an alignment, claiming the brakes were “fine,” when clearly they are not. In my experience, there was a clear lack of transparency and professionalism throughout the entire process. I strongly recommend that future buyers carefully review everything, ask for detailed explanations of all charges, and do not rely on verbal promises. I would not recommend this place to anyone. I would not do business here again. —————————————————————————————-

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  What an amazing experience! My fiance and I dont have the best credit, I had a 567 and my fiance had NO credit. Gabby in financing was incredible and got us approved for a 2018 Nissan Rogue with 82,000 miles for 10k. We only had 500 for a down payment but needed 1500. They worked with us and allowed us to make payments on the down payment. Andi helped us find the right car in our price range and Gabby worked out the rest. The whole process was seamless and I couldn't be happier with the outcome. If you're looking for a good buy here pay here that has good cars and will work with you I would recommend anyone to come to Car Factory Outlet of West Palm. Thank you to everyone there!!!

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