Seller profile

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  ⭐️⭐️⭐️⭐️⭐️ I recently purchased a 2025 Ford F-250 Tremor from Sam Pack’s Five Star Ford in Carrollton, and the experience was exceptional from start to finish. I was coming from a fully loaded GMC Sierra 1500 AT4, and returning to Ford was a big decision—but Jalen Burwell made it an easy and confident one. He previously worked with my father on the purchase of his truck, which already set a high level of trust. Jalen was professional, knowledgeable, and extremely respectful of my time. He clearly understood what mattered to me and handled the entire transaction with transparency and efficiency. There was zero pressure and no unnecessary back-and-forth—just a smooth, well-executed buying experience. Jalen’s consistency, attention to detail, and commitment to customer satisfaction truly stand out. If you’re considering a switch back to Ford or purchasing a new truck, I highly recommend Jalen Burwell and the team at Sam Pack’s Five Star Ford. This is how a premium vehicle purchase should feel.

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  The Ford name is 5-star, but unfortunately, the service I received was not. I ordered a device from Ford.com for pickup at a local dealer. When I arrived, I had to speak with multiple people before finally being directed to the right person. Instead of simply asking for my order number, this person began asking unrelated questions, which felt unprofessional and inefficient. This process could have easily been handled more smoothly by someone else. I understand there may not be a strong incentive for dealers to prioritize these pickups, but Ford should really consider implementing a better, more streamlined system for online order pickups.

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  This was our third vehicle to purchase with Sam Pack Ford. We drive an hour (past a handful of other Ford dealerships) to work with David Baldovin. He is professional, kind, knowledgeable, and goes above and beyond in communication through every transaction. With our most recent purchase of the redesigned Expedition, we had a challenging time finding exactly what we were looking for. David walked us through creating a custom order for the perfect model. He reached out regularly with updates through the building and shipping process, and worked with the transport team directly to get it in ahead of schedule. When we drove out to pick it up, he was ready and waiting to expedite the trade-in and purchase process. I valued our trade at a couple other dealerships and was impressed that Sam Pack valued it well over the other trade offers I received. The whole process was smooth and I got to drive away in a beautiful custom designed Expedition at the end of it. 5/5 stars…highly recommend calling David Baldovin at Sam Pack for your next vehicle purchase!

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