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Seller profile

Sam Packs Five Star Ford

Sam Packs Five Star Ford

Carrollton, TX

4.5

(Google reviews)

Verified Auto Dealer

Business Information

  • Carrollton, TX 75006, USA

  • Open today

    Hours 8:30 AM – 9:00 PM

    • Monday

      8:30 AM – 9:00 PM

    • Tuesday

      8:30 AM – 9:00 PM

    • Wednesday

      8:30 AM – 9:00 PM

    • Thursday

      8:30 AM – 9:00 PM

    • Friday

      8:30 AM – 9:00 PM

    • Saturday

      8:30 AM – 8:00 PM

    • Sunday

      Closed

Business description

About us

The Sam Pack Difference We create a culture where our employees love their jobs, and our customers love our employees. We have been serving the Dallas/Fort Worth community since 1980 and have proven that we are our customer’s trusted friends in the automotive business. Focus on Values & Relationships Respect & Honor the Customer Do Business the Customer’s Way
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Google reviews

  • After 25 years of buying and trading vehicles with another dealership, I can honestly say that Sam Pack’s Five Star Ford exceeded my expectations. I recently traded in my 2022 Ford F-250 and ended up driving away with not one, but two new vehicles—a 2025 Ford Bronco Big Bend and a 2026 Ford F-150 Lariat. The entire process was incredibly easy and convenient. Almost everything was handled over the phone, which saved me a tremendous amount of time. What really impressed me was the level of customer service. Rich and Trey were outstanding throughout the entire transaction. They gave me a great deal on both vehicles, communicated clearly, and made the process completely stress-free. To top it off, they delivered both vehicles directly to my home, providing the kind of first-class service that’s hard to find these days. If you’re looking for a dealership that values your time, treats you fairly, and delivers on its promises, I highly recommend Sam Pack’s Five Star Ford. Rich and Trey earned my business, and I wouldn’t hesitate to work with them again in the future. Thank you for the exceptional experience! 🚙💙🛻

  • It first started with, What truck do I get and can afford? Then I went to the Car Pro Jerry Reynolds. Then Jerry sent me to RJ who manages Sam Pack’s Five Star Ford in Carrolton. It’s like taking a first-class flight to Dubai is the only way I can describe it. (Obviously something I am not accustomed to.) Yet, the service from RJ, Terry, and Luis was exceptional. Ask for these 3 from start to closing w finance and you will thank me. Eat fresh cookies while they set up your license plates, toll sticker, and phone synching to your vehicle. - Pastor Troy DeFeo

  • The Ford name is 5-star, but unfortunately, the service I received was not. I ordered a device from Ford.com for pickup at a local dealer. When I arrived, I had to speak with multiple people before finally being directed to the right person. Instead of simply asking for my order number, this person began asking unrelated questions, which felt unprofessional and inefficient. This process could have easily been handled more smoothly by someone else. I understand there may not be a strong incentive for dealers to prioritize these pickups, but Ford should really consider implementing a better, more streamlined system for online order pickups.

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