Seller profile

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  ⭐️⭐️⭐️⭐️⭐️ I recently purchased a 2025 Ford F-250 Tremor from Sam Pack’s Five Star Ford in Carrollton, and the experience was exceptional from start to finish. I was coming from a fully loaded GMC Sierra 1500 AT4, and returning to Ford was a big decision—but Jalen Burwell made it an easy and confident one. He previously worked with my father on the purchase of his truck, which already set a high level of trust. Jalen was professional, knowledgeable, and extremely respectful of my time. He clearly understood what mattered to me and handled the entire transaction with transparency and efficiency. There was zero pressure and no unnecessary back-and-forth—just a smooth, well-executed buying experience. Jalen’s consistency, attention to detail, and commitment to customer satisfaction truly stand out. If you’re considering a switch back to Ford or purchasing a new truck, I highly recommend Jalen Burwell and the team at Sam Pack’s Five Star Ford. This is how a premium vehicle purchase should feel.

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  I had a very disappointing experience at this service center. They repeatedly made excuses to avoid cleaning the exterior of my car. When I specifically requested the cleaning, I was asked to wait for about 20 minutes, only to be told that the cleaning machine was “out of service.” After I asked for further clarification, they eventually agreed to proceed, but the job was still not completed properly. The quality of service was clearly below expectations. Additionally, a staff member named "Johnny Progelhoff" handled my case and was quite rude throughout the interaction. When I mentioned that I would escalate the issue to management and leave a review about my experience, his response was, “Do whatever you want to do.” That level of dismissiveness and unprofessional behavior was extremely disappointing. Overall, this experience reflects poor customer service and lack of accountability. I would not recommend this service shop based on how this situation was handled.

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  We had another great experience at Five Star Ford—this is our third vehicle purchase here! The staff is always friendly, professional, and never pushy. Claudia was an excellent salesperson: knowledgeable, patient, and genuinely helpful. The entire process was smooth and stress-free. Highly recommend Five Star Ford, especially Claudia!!!

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