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  Easy to make appointment. On time with dropoff, greeted me by name. And drove me to work with the complimentary shuttle. And came and picked me up when the Truck was ready after the oil change. Good prices. And you get premium service for a good deal. Plus the maintenance is well documented if you have a warranty with them. I highly recommend based off of my experiences.

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  Brad and Arwin did a great job finding my wife and I the perfect Bronco. They made the process effortless and enjoyable. I’d definitely recommend Hanford Ford if you’re in need of a vehicle 🙏🏽

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  Used the Quick Lane for an engine service. Dropped my car off for my 8:30am appointment and went to work. As said by another customer the first guy doesn't acknowledge you at all. Had to figure out who to talk too. Anyway I got a call from the Quick Lane and a man left a message saying "I have some recommendations for your vehicle. Please call me back so we can talk about them." I called back 30mins later and asked about the status of my car. He left the phone to talk to the technician and couldn't find him so he would call me back. 2:00pm he calls me back recommending they replace the cabin air filter and the engine air filter. Not understanding why they wouldn't change the engine air filter automatically for an engine service was crazy to me. It's a stock engine. But I said yes go ahead. He said ok we'll get it finished up for you. Got off work. Got to Quick Lane at 2:40. I saw my car wasn't finished so I waited in the lobby. About 3:00pm I saw my car in the parking lot. So I got up and went to the first counter again he doesn't acknowledge me at all. So I go to the other counter, to the same man who helped me in the morning. He found my key on the first guy's chair(the one who doesn't acknowledge people). The man helping me, puts in my info so he can charge. I asked why don't they change engine air filters when they do an engine service, it's not automatic? He says, because some people don't want their air filter changed. So I left it alone. The technician came in the lobby. The man helping me asked him, "Did you put filters on his car?" The technician said, "NO". I said, "what!?" The other guy who doesn't acknowledge people says, "I was waiting till you came in to pick up your car to tell you we had to order it. It won't be here till tomorrow." I said, "so I have to bring my car back tomorrow?" The man helping me said, "you can bring it any day." I said, I'll bring it tomorrow after I get off. The man helping me gave me a "discount" of $8. I was not happy about what happened. Not a good experience. To add to that when I got home I found full oil hand prints on the hood and rear rear quarter panel. I won't be going back!!

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