Seller profile

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  Seller Beware! Buyer Beware! Stock: P13168 I've had a new Ford since 2017, 3 in a row and almost made the mistake of getting a 4th from these guys. I was going to trade in a 2022 Bronco Sport, they started by grinding me on the equity of the trade so I decided to walk away from the brand altogether and sell them the car. The vehicle has 5,000 miles on it and it was serviced at their dealership. They recommended a cabin filter on 1/31/25, so they're well aware of the condition of the vehicle. I was quoted 21k and I agreed, after making an appointment and having Caitlynn miss the appointment on a day that I took time off from work. I rescheduled and we met on a later date. There's was another shady manager that showed up to drive the car. They came back and undercut the deal to the lease payoff amount. The vehicle was hit while parked on the street by another dealership employee and I have a picture of the damage attached. The driver door was replaced. The shady manager came back saying it was in an accident and a smokers car so they would only pay the payoff amount. Also, that the vehicle value was diminished because of those factors. I agreed just to be rid of the car but I was hoodwinked, swindled, tricked or whatever you want to call it. Also telling me that they wouldn't be able to sell it for more than 22K. I see the car listed today and full KBB value. There are 2 things that come out of this experience. I will never buy a car from Star anything and I'm done with Ford. This is how a 9 year patron of the brand gets treated. If a fair trade equity dollar amount was reached, I would have gotten another Ford. I wasn't expecting full value, that would be ridiculous but a fair dollar amount would have sealed the deal on another Ford, we were 1k apart for the salesman if he's interested in knowing the dollar amount that cost him the sale. I'm also in the dealership world, brand loyalty keeps the doors open for any manufacturer. I will also be contacting Ford, they need to know how their brand ambassadors treat guests with brand loyalty and potential customers. I guess brand loyalty is out the door when all you see is dollar signs. I was content with my Ford but I love my new Lexus!

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  I had an excellent experience at Star Ford. I’ve been a Jeep owner for years, so I wasn’t necessarily planning on buying another Ford, but the team here completely changed my mind. Andy and Justin made the entire process smooth, straightforward, and honestly one of the best vehicle buying experiences I’ve had. They were professional, knowledgeable, and never pushy. They took the time to answer my questions, explain the options, and made sure everything went exactly the way it was supposed to. What really stood out was how easy they made the whole deal from start to finish. No games, no pressure—just great service and clear communication. Because of Andy and Justin, I’m back in a Ford again and couldn’t be happier with the decision. If you’re thinking about buying a vehicle, I highly recommend Star Ford and definitely ask for Andy and Justin. They made the experience the best.

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  Here's my review about my experience with Star Ford in Glendale California. I contacted them for a Ford Raptor 2026 basic. They insisted that they can lease the car to me at sticker. Here's where they're bait and switch and deceptive practices come in the play. They said we have to add all these additional things on the car like a clear cord protection and all these other things that raise the price by roughly $3000 to $4,000. Plus when you try to lease the car they play with the money factor the MF which instead their base rate increases the margins and they make money on the back end. They wasting my time which is more valuable than anything else. I would never trust a dealership like this. They tell you one thing and they do another. They also mention the same thing for a Raptor with 37 package and go back on their word. I've bought over 50 vehicles in my lifetime and this was the worst experience I've ever had. Real review. Real experience and I typically never ride negative reviews, but this was such a waste of my time. I want to warn anybody else that has the opportunity to read this review by local buyer. I also attached a picture of the car that I believe I was going to be purchasing until they gave me the numbers on the car and that's how I figured out all the deceptive practices they were doing. Edited Review to Reply: They did not say that they will take out the extra charges. This is a lie. They said this is mandatory because they need a way of making money. They also again did an address the manipulation of the money Factor for the lease. They are just trying to reply to a review so it seems like they're doing something about it. But again, these are all lies.

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