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  I want to preface this review with our salesman Mike, was a very nice guy who was not at fault at all for the things that went wrong. If Mike moved dealerships we would have moved with him. Mike gets 5 stars from us, it’s a shame a talented and charismatic salesperson is forced to deal with such disorganization. Mike was great and I appreciated him a lot, but please dude if you read this take your skills to a different dealership that has it together. This is crazy, this is buy-here-pay-here bull. Everything else about our experience was garbage. Especially the actual negotiation. We came to trade our 2016 sonata for a 2016 CRV. Initially we looked at 2 others only to be told they were sold and not available and we found a 3rd that we really liked, a 2016 CRV Touring trim. It wasn’t ready due to the reconditioning process, they said it would be ready Tuesday (we went in on a Saturday) which was fine, if there was some actual communication about the process and what would be done to the car without asking specific questions. The actual negotiation happened mainly with the floor manager or something. First of all, I just want to say that, you probably shouldn’t sit right across from a pregnant woman and talk about how much your wife and daughter like to swipe your credit card and that’s why my husband is lucky we are having a boy . It’s super misogynistic and offensive. It put a bad taste in my mouth the moment we met. Especially when I was the main signer on a loan because I have better credit AND am paying the down payment from an account that my husband doesn’t touch. Save that kind of talk for the bar with your buddies and not in front of a female customer. Secondly, when you have me sign a piece of paper that says we got approved for a certain payment amount and a certain number of months, you shouldn’t wait until almost a WEEK LATER when we are picking up the car and I’ve ALREADY PAID 1600 DOLLARS to tell us our payments jumped 90 dollars because we couldn’t get approved for a 84 month loan THAT YOU HAD US SIGN, leave, and then come back again, almost a week later. Then to have the absolute audacity to ask why I’m pissed off after again, I was dragged out of the house for another 2 hours of negotiations and finance department horse crap, no duh I was pissed off, you basically bait and switched us and waited until you already had the keys for our trade in and everything from our trade in was MOVED OVER to the car we put a down payment on 5 days prior. David did not communicate at all about the reconditioning and told us to go home on Saturday and the “finance department would be in contact” (spoiler, they never were) which resulted in my husband being called and told to come pick up the car, drive down there and find out that we have to resign/sign everything, only to be sat down, and told that our payment jumped 90 dollars because the finance department wanted to go home on time and couldn't fully verify the pre-approval for a 84 month loan. To top off this experience, you told us we would get a lovely, full tank of gas upon pick up of our new vehicle as a gift from Findlay. I have a attached a picture of our “full tank of gas” Actually ridiculous I will never return and I’m extremely embarrassed that I even set foot here, -Olivia and Noah.

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  Just wanted to say thanks to David Higuera, who helped me with the process of buying a new Honda Accord this past Tuesday! I had gone to a different dealer where the experience made me not want to car shop anymore, but I gave Honda a chance and I’m so glad I did! David is super laid back and actually listened to what I was looking for, and delivered! So if you visit Honda is Henderson, ask for him! ((He speaks fluent Spanish too) which was a plus for me!

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  I LOVE Findlay Honda!! I bought My first new car through them in 2024 & am so grateful to be able to work with the employees there for My service and anything else I need ! The staff is so welcoming and caring , they do an excellent job and in a timely manner with whatever my car needs . They text or call me with updates as they have my car , explain things in detail and send me lots of nice coupons to use towards service / parts . The peace of mind allowing Findlay to care for My car feels AMAZING !!! thank you Findlay for making us part of your family !!! I recommend them to everyone needing a car , service or more !! Special thank you to Andrew who was my advisor this time around , you are appreciated !!

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