Seller profile

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  I did not expect this type of service coming from Star Mazda. We scheduled an appointment on Monday for today at 7:30am to get all of my tires replaced, get an alignment, and get an oil change. When we set the appointment, I asked how long it would take. On the phone, the employee said it would take two hours to two and a half hours tops. Great, I had to drive to work later in the day so it all works out. Well I get there today and the person helping me offers to get me a ride home because it'll be a few hours. I ask how many, because maybe they were a bit busier so I could understand one or two more hours. He responds with "Oh it should be done at around three or three thirty". I had to verbally spar with the employee to get it done sooner, and even then, my car wasn't ready until 12:20. I set this appointment days prior, why was I being pushed back? Anyway, he got me the ride home but I am not exaggerating when I say the driver's car smelled absolutely putrid. I had him drop me off early and walked the rest of the way home. I then picked up my car later in the day and everything was gravy. That is, until I noticed that all of the valve stem caps were missing from my brand new tires. Mind you, I didnt see this until I got to work because I was in a rush. So I call them up and repeatedly get sent to voicemail until a helpfull employee tells me that they can send a tech with my valve stem caps to me, he just has to forward me to the employee that was overseeing work on my car first. I get forwarded and this employee tells me that he has no one to send and that I have to come pick them up "whenever you can. You can come in tomorrow if you need to.". I just said "got it" and hung up because I was livid at that point. I still can't believe it.

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  I had a great experience at Star Mazda Glendale. I had heard and read many positive things about this dealership, which is why I decided to make the 90-minute drive. As a first-time car buyer, I expected the process to feel intimidating; however, it was the complete opposite. Israel made the entire process quick and straightforward. He was professional, helpful, and made sure everything moved smoothly from start to finish. Nick, the sales manager, also helped expedite the process and was very accommodating Overall, I felt welcomed and comfortable throughout the entire experience. Israel and Nick were transparent and efficient, which made the process stress-free. I would definitely recommend Star Mazda Glendale to anyone looking to purchase a car.

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  I truly enjoyed my experience dealing with you—it was completely stress-free, and everyone was so friendly. This makes me want to sing your praises! The car is wonderful—exactly what my heart desired. Thank you, star Mazda; you truly deserve five stars.

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