Seller profile

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  I came in yesterday just looking to get an idea of the process for buying a car that I was highly interested in. After discussing numbers with Wilson, I decided to do more research but wasn’t able to find anything comparable to their final offer. I ended up coming back today and left with a 2019 Audi Q3 S Line all thanks to Wilson! He was very friendly, helpful, and attentive. I would recommend him to anyone that’s serious about buying a car!!

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  Extremely Unprofessional and Misleading My experience at Certified Luxury Motors was unacceptable from the moment I walked in. I scheduled a 12:00 PM appointment to test drive a vehicle. I arrived on time and stood inside the dealership for nearly 40 minutes without a single staff member acknowledging me. No greeting, no check-in, nothing. I eventually had to interrupt multiple salespeople in the middle of their conversations just to say I had an appointment and had been waiting. When I was finally assigned a salesperson, instead of being shown the car, I was immediately told to complete a credit pre-approval application requiring extensive personal and financial information. I explained that I only wanted to see and test drive the car first. I was then told — in a raised and dismissive tone — that I would not be allowed to test drive the vehicle unless I filled out the application. When I refused to provide sensitive information at that stage and asked for a manager, their story suddenly changed — and I was allowed to test drive the car without the application. So clearly, the earlier demand was just a pressure tactic. After the test drive, I returned to the showroom and waited another 15–20 minutes. Again, no one followed up, discussed pricing, or even asked about my experience. I simply walked out. To make matters worse, I watched multiple other customers enter, speak briefly with staff, and leave within minutes — likely due to the same disorganized and high-pressure environment. This dealership uses manipulative sales tactics, inconsistent policies, poor communication, and unprofessional behavior. I will never return, and I strongly advise others not to waste their time here.

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  I had a great experience at Certified Luxury Motors! From start to finish, the process was smooth and stress-free. My salesperson, Wilson, was professional, patient, and extremely knowledgeable. He took the time to answer all of my questions, made sure I understood everything clearly, and never made me feel pressured. Wilson really went above and beyond to make sure I was comfortable and confident with my purchase. The customer service was top-tier, and I truly felt valued as a customer. If you’re looking for a reliable dealership with excellent service, I highly recommend Certified Luxury Motors—ask for Wilson!

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