We’re after that perfect marketplace equilibrium where everyone feels like they got a good deal. Prices and offers that reflect the real value of things help us get there.
We’re still looking for the place where this advice doesn’t apply, but it’s especially important here. Thorough descriptions of posted items and transparent conversations about the details of an offer will help everyone find more success more quickly.
“80% of success is showing up.” We think at least another 20% is showing up on time. Please don’t flake. If you can’t make it on time, you’ve found another buyer, or you’re no longer interested in completing a sale, please let each other know.
We prohibit acts of violence, verbal or written suggestions of violence, and any attempt to intimidate, harass, or otherwise violate the safety and wellbeing of others.
Everyone who abides by our policies and standards is welcome here. Mistreatment of any kind on the basis of race, ethnicity, gender, gender identity, sexual orientation, religious affiliation, or disability will not be tolerated.
Be yourself. We accept no substitutes. Impersonation of other people, other entities, or OfferUp employees is not allowed, regardless of affiliation. And posting another person’s personal information in any form is prohibited.
We prohibit sexual harassment. If a member of our community reports vulgar or abusive language or behavior, we will take immediate steps to remove the offending user from our marketplace.
We will remove any user who impersonates another person or entity, sends unsolicited messages to potential buyers, or sends misleading, fake, or malicious communication. If you’re on the receiving end of something suspicious, please report it through the app.
Please don’t give away personal information such as email, phone number, or addresses. Use in-app messaging to communicate securely. Pay with cash or use OfferUp Payments available in some markets. Do not make wire transfers or send money by mail.
Please agree to meet in well-lit, well-trafficked public locations, and let a friend or family member know where you’re going.
Please thoroughly inspect and test items before you complete a sale.
If you see something on OfferUp that violates our policy, please report it through the app. If you have an experience with a buyer or seller that violates our standards of community conduct, take the appropriate action to safeguard your personal well being, and then contact us.
We expect members of our community to earn high marks, but our in-app rating tool is your opportunity to give each other honest feedback on the buying and selling experience and help improve that experience for others.
OfferUp will take action against known violators of this Code of Conduct. If you see something or experience something that doesn’t live up to these standards, please contact us.