Name: 2023 Ford Escape
Price: 16999.00 USD
Availability: InStock

Cars & Trucks

Dreaming about the drive of your life? Click below and message us today! Let’s turn those dreams into reality.

2023 Ford Escape

321 Drive

Google Reviews

I came on to trade my car in. My saleswoman, Kim, has been great and understanding. He helped me through the process and got me a car that was perfect for me and my situation. Highly recommend asking for Kim when looking for a car or simply asking questions.

I don’t typically leave reviews but if it could help  in the future I will … I would strongly advise anyone considering doing business with 321 Drive to proceed with extreme caution and do their own research. No matter how desperate you may be for a vehicle there are other places that actually care about the ones that bring them business.

-My experience has been extremely disappointing. From the start I was looking at another vehicle and even discussed it with the guy before coming. He claims I couldn’t get approved for that one after sitting at the lot for two hours and offered me the one I left with I agreed because I’d already considered this one in the past. I was told by the salesman that the vehicle had only been in a small fender bender when it was “brand new,” so clearly nothing is drastically wrong right ?? After reviewing the paperwork( they hide so much in the contract by the way because a lot of us are desperate to sign and go ) the damage history reflected a SEVERE accident took place. This is isn’t a normal lot where you can test drive & take to your own mechanic.

-The advertised down payments on their website was FALSE and even so after you tell them what you are willing to put down they still add more fees. The amount I was expected to put down was SIGNIFICANTLY higher than what was shown, and previously discussed.. the extra money didn’t cover things like your registration, tags , or even taxes like most places. They sell you a dream when in reality it’s almost like signing your life over to the devil.

-Customer service after the sale has been even more disappointing. When trying to communicate with them about almost anything, I was met with an attitude that was unnecessary and unprofessional. There is a difference between enforcing policies and making customers feel like they are being talked down to. APRIL’S approach to things made an already stressful situation much worse because she is blatantly disrespectful and rude just because she feels like she can ESPECIALLY over the phone she definitely needs to get demoted. There’s no way someone like this should ever be left managing anything. I also witnessed behavior at the location that did not reflect the level of professionalism you would expect from a business handling major financial decisions, such as not being greeted once you arrive they act like it’s a crime to be nice or even the loud curse words being thrown around behind the desk like we can’t hear them.

My biggest advice: read every document carefully, verify the vehicle history yourself, and do not assume the advertised terms are the final terms until everything is in writing. My experience left me feeling like the priority was definitely making the sale, not taking care of the customer afterward. One would read this and say “ there were several red flags she should’ve known better” I definitely did know better but everyone makes mistakes especially at a vulnerable time so I’m here to help someone else that finds themselves in the same situation I was in. I’ve gotten several cars from name brand dealers and one other BHPH … never felt scammed or witnessed the amount of unprofessionalism this place has in my life.

Ricky was the best salesman! He was very polite , answered every question I had, gave me the best quote and route to go ! He went above and beyond the whole time I was here to purchase a vehicle! Want someone friendly and will make your visit smooth ask for Ricky

I had an awful experience with 321. For three weeks, I spoke with four different employees and received four different answers. I was told I qualified, was pre-approved over the phone and through their online application, given estimated payments, insurance requirements, and assured approval. Based on that information, I drove over two hours only to find out the information I was given was inaccurate, making the trip completely wasted.

Even after giving them another chance and spending an additional week trying to resolve the confusion, the details kept changing. The advertised down payment changed, approval requirements changed, and just hours before returning to purchase a vehicle, I was told I was no longer approved and needed a co-signer. The lack of communication, consistency, and transparency was extremely frustrating. If your time is valuable, I would not recommend this dealership.

I had a VERY seamless transaction here with 321 Drive on Charlotte. Daniel and Darby were very friendly and I am happy with my car. I would definitely recommend them to anyone looking for a good quality used car.

1170179413

1216494032

interstitial

142093913

1507997867

1552349987

1696515031

1784730588

2239587333

2410548072

2436768879

2548405403

2637253352

2724061478

2994122948

3064521805

3115237324

3268038797

3281069226

3366228518

3717731875

3726291174

3766645840

3788465529

4135752051

Find unbelievable deals from people nearby—before someone else does.

Your backyard era starts here

4226650414

434788387

554055660

743015031

1005118521

1218588518

1222559242

1345194125

156988129

1582807412

1852108057

2111310577

239249620

2785908997

2785929784

2819598800

3408936753

3439681023

3564662731

3583688291

3692793990

3928204472

3949154066

4037957089

4051067306

4179032376

457203014

542779707

680613590

979828866

2920731263

3161559806

807678860

Take action

2023 Ford Escape

Sold by

Business Information

Additional images

Vehicle history report

Description

Details

Related searches