Name: 2018 Toyota Prius Prime
Price: 18598 USD
Availability: InStock

Cars & Trucks

CARFAX One-Owner. Heartland Toyota is pumped up to offer this terrific-looking 2018 Toyota Prius Prime Premium. Magnetic Gray FWD At Heartland Toyota, we offer a diverse, competitively priced inventory for every driver and budget. Our vehicles are meticulously reconditioned for quality and lasting value, ensuring the lowest cost of ownership. Shop online with delivery available. As part of the Haselwood Auto Group, which includes 7 rooftops and over 13 manufacturers, we have the largest pre-owned inventory on the Kitsap Peninsula. Explore online or visit us today to find your perfect ride with confidence and peace of mind. Awards: * 2018 KBB.com Best Resale Value Awards * 2018 KBB.com 10 Most Awarded Brands

2018 Toyota Prius Prime

West Hills Autoplex

Google Reviews

My experience with West Hills autoplex is: 1. they keep the car longer than expected
2. They do not guarantee their work or honor their guarantees
3. They do not take responsibility for their mistakes

West Hills Chrysler fixed a recirculator door in May 2023. It broke again and the vehicle started making the same noise after several months. I brought it back in October 2024 to get it fixed inder warranty. When I picked it up, I asked if the two year warranty started over, and I was told that yes, it does. Within a few months or so, the noise started up again. I took it back in to get fixed December 2025. I put on the appointment when I scheduled online  that it was to fix recirculator door, which they had fixed before and is under warranty, and I asked for a phone call. I did not get a phone call and nobody told me that it was not under warranty.

I dropped the car off on a Saturday. I received the diagnostic on Wednesday with $1100 to fix the recirc door and related HVAC issue. I called West Hills to explain that it should be under warranty as it got fixed less than 2 years ago.  I heard back on Friday (Which was the next business day due to Christmas) that the warranty is only for 2 years from when they originally did the work and it did not restart as I had been told. Service consultant said it was not him who told me it restarted so he cannot do anything about it. No offer to discuss with a manager or offer another option.  It was also extremely frustrating that I specified I was bringing it for a repair under warranty and no one checked the warranty until they had had my vehicle for 6 days.
I declined the recommended service on Saturday morning as I am not going to pay to fix something that I was told would be under warranty for two years.  I was told Saturday afternoon that the van was still taken apart and would be ready for pick up in Monday morning.  I called at 10 am Monday morning and it was still not ready and I did not receive a call back for the rest of the day.  It was not done until Tuesday morning,  they had my van for 9 days.

In 2023 I got an oil change done at west hills Kia. Within a few days after the oil change we drove 800 miles to Montana. When we tried to leave again,  the Sorento would not start and there was no oil on the dip stick. It took me multiple attempts to reach a manager.  Once I did,  I explained that there was no oil on the dip stick and it had never gone through all of its oil in even the 3-5 thousands miles between oil changes,  so I believed they forgot to refill it when doing my oil change.  I was told "the box is checked that they put oil in it" and the manager explained there is a recall on the engine so once I hear a certain noise and check engine light comes on they will replace the engine and I can come in for top offs until then.  There was no acknowledgement that it's possible a box could have been checked without oil being refilled and not even an offer to refund my oil change.  They did fix it once the engine died,  but that was related to a recall and not the faulty oil change.

Do not under any circumstances buy here. Aside from our 2019 soul already needing a new engine and having multiple issues before that, the people are the worst. Horrible customer service, they will find loopholes to deny you fixes to your vehicle that are covered under warranty. They’ll call you to try and sell you another car after they treated you like crap and pretend to not remember. The whole experience was a zero. We recently purchased from Peninsula Subaru, whole different experience. Never again west hills, you lost a customer that would’ve been a returning to purchase again  had the experience been better.

They come off as want to be so helpful. But at final paper work, they add SO MANY HIDDEN fees. SERVICE CONTRACT $4,500, GAP FEE $995, MAINTENANCE CONTRACT $598,  ROAD-VANTAGE $2,033?!?!?! CAL TEX Appearance $1,4999?!?!?! WHATEVER PRICE THEY HAVE ADVERTISED, EXPECT TO END UP PAYING DOUBLE THAT. I DO NOT recommend getting car from here. And will NEVER get a car from here again. I signed and agreed to one price. initialed accidentally where was supposed to sign. Distinctly remember being no more than $15,000 total for car. And then they ask me come In today and the final price ends up $24,000!!!!! DO NOT TRUST THIS PLACE AND THEIR FAKE SMILES.

Bought a car recently and rob our sales man was wonderful and very helpful he made us feel very welcomed and showed us the best customer service he worked with us making sure we selected the vehicle we love rob made us feel very comfortable with our vehicle we  chose he is by far the best sales man I work with and recommend anyone who is looking to get a vehicle to check him.  Thank you rob and the staff there for helping us we are Thankful and greatful

Update !!!! I have since gotten to talk to someone about cancing my extended warranty and they are being really helpful...first I was really pleased with the service i received I purchased a new honda accord with all every feature they offer even got a hybrid. When I bought the car I told the guy I was gonna be driving alot and he told me that the car would be the best option for long road trips. I didn't have more than 2500 miles on it when it almost left me stranded in the Nevada desert. I get the car back here and they tell me its just the cvt transmission and im not used to it. I don't care what kind of transmission it is when they get hot and won't shift outta 3rd no matter how high the rpms get there is a problem. They insisted there wasn't. So I sold the car but now I been calling for over a week and leaving messages because im trying to cancel my extended warranty that i purchased for $14k and change i have left voicemail messages messages with the receptionist message on the live chat feature on the website. And they won't call me back. They are not as helpful or caring as they pretend to be and definitely are only worried about their profit margins and not customer satisfaction. That will be the first and last time I ever buy a brand new car and definitely stay away from cvt transmissions upon researching its inherent with them to get hot and have issues.

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2018 Toyota Prius Prime

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