Name: 2018 GMC Yukon
Price: 23995.00 USD
Availability: InStock

Cars & Trucks

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2018 GMC Yukon

Platinum Motors

Google Reviews

I wish that I could give a negative star!! I trusted this dealership to repair my vehicle and,  was completely deceived multiple times by the service manager Nick!! My car over heated on 8/11 in Martinez on Alhambra Ave.  I noticed a dealership across the street and, walked over to see if I can pay to have coolant put in the car. The service Manager Nick sent his mechanic over to check out my car and, he drove it over to his repair shop. I was told that the thermostat wasn't opening and needed replacing.  I was given a quote from Nick to repair the vehicle.  My car sat for two days without any work being done. I was given the run around numerous times! My car was finally being worked on that Wednesday and, was supposed to be ready for me to pickup.  Then I was told that hoses needed to be replaced so, I can come on Thursday morning.  When I contacted Nick on Thursday he said that he mechanic hadn't had time to test drive the car so, I can come by 3pm. I attempted to go pick my car during a shift change at work and, was told that I can come at 8pm . I asked to see the parts that were replaced upon my arrival and,  was shown a thermostat, no hoses. Nick then informed me that the hoses were the wrong size that he purchased and,  they was the rust out of my old hoses and replaced them . The very next day my car over heated again. I text Nick ,he told me to add water to the reservoir. All of the fluids poured out of the car!!! I sent him a video and,  he stopped replying to my text messages 😒 I had to have my car towed home and, wait til Saturday to reach someone.  I spoke with KC the sales manager and he said he'd reach out to Nick and , have him call me. They wanted me to be responsible for the car being towed back to Martinez.  I refused to pay for a tow and, said they should be responsible.  Nick decided that the repair was small and, sent his mechanic out to my place to replace the hoses on Monday. My car wasn't fixed! I reach back out to find out what the problem was 2hrs later he told me that the parts had to be ordered and, wouldn't arrived til Tuesday.  I expressed how I felt that I was being taken advantage of because I was a woman and,  he took offense and, refused to fix the car. I asked for a refund and,  now I'm having to leave this review to let people know especially women don't take your car here for repairs!

I don’t normally do reviews but felt compelled to give this place it’s 5 stars because  these guys are the best! I’m always a little skeptical of used car dealers, but KC & Robert were super genuine good guys. They were honest and fair.  Not pushy at all and helped my girlfriend and I find the right car. They have a great selection and a lot of car knowledge. You’re in good hands with this place! Very friendly and welcoming. Special shout out to Robert, as he went above and beyond! ⭐️⭐️⭐️⭐️⭐️

We dealt with Pedro who helped our son buy his Lexus which was priced good. They have a good selection of inventory. KC helped us with our paperwork and was upbeat and friendly. They worked with us on the delivery of the car and we were very happy with our experience!

I would recommend anyone looking for a vehicle to go see the guys at Platinum motors. The staff there is amazing and they go above and beyond for their customers. I can't say enough good things about Boris and his team. This is my Roush stage 3 purchased from them.

Kind of a kind Rant....I recently drove from Denver to Martinez to see friends and family.  Almost as soon a I got here, my power steering went out and I took my car to Platinum Motors on Alhambra Ave. for the worst auto repair experience of my life.   Not only did they mis-diagnose the issue, they took over three weeks to get the car back to me.   And they lied to me, multiple times,  in the process. That wouldn't be terrible if there hadn't been 3 notifications during that time that I could pick it up the 'next day', 'Later today', 'five o'clock tomorrow' at an identified time. Twice I was on my way to pick it up before learning that it wasn't ready after all. 'We want to do an alignment and provide a courtesy wash.' 'The part didn't actually come in' 'we want to do another alignment', 'well, it actually really isn't done.. we didn't get a part'...  the excuses made little sense and not using them until I'm on my way over, actually there, on their advisement, struck me as some of the most unconscious 'customer service' I've ever seen.

After I finally got to pick it, it drove okay for a couple hundred miles and failed on me while driving back to Denver, through the Sierras, and, yes, it was dangerous and scary.   I got back to Denver and had it fixed properly. I called the owner, Boris (after many unanswered calls from Nick, the service manager.   It took a few calls to reach Boris, but, once i got him on the line, he sounded reasonable and felt, yes, 'they should do something for me about it... we need to make that right'.  Bear in mind that the service order called for, in addition to the power steering repair,  an oil change and they 'wanted to give' a courtesy wash and detail, neither of which was my purpose.  I got the car back and change oil light was on and the interior clearly not cleaned, layer of dust on the dashboard etc. It was a month ago that I finally reached Boris and he promised me we'd work together to my satisfaction, to 'make it right'.  I've been leaving messages for that month since and Boris seems intent to not call me back and make it right a he has yet to return my call.   $1600 and nearly a month to get my car back and it wasn't fixed.   He's clearly not going to make it right so i thought I'd put out the word about my experience.... if you need auto repair, friends don't let friends go to Platinum Motors.  They suck big time.

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2018 GMC Yukon

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