Name: 2018 Jeep Grand Cherokee
Price: 18995.00 USD
Availability: InStock

Cars & Trucks

2018 Jeep Grand Cherokee

Southwest Auto Group

SOUTHWEST AUTO GROUP OF EL PASO

Google Reviews

If I could do no stars I would but sadly I have to give something in order to leave a review. Avoid this place at all costs. Long story short since my review won’t post as it’s a lot to say, this place has nothing but shady people and scammers. Came with my husband and they kept our IDs the whole time and refused to give them back until we got a vehicle from them. They pulled our credit 4x and wanted to lie to us saying they only did it once and maybe it’s just notifying us so much that it was checked once. Lies. I have 4 credit reports/inquiries on my account. Now that “down payment” is how they make their money since they screw you over in the end and then say you can’t have it back. The paperwork they gave me for a vehicle we had wanted from there had the wrong address and information on so many pages and I told them so many times they had my info wrong. Some pages were right and others were random addresses such as the one talking about the gap insurance so imagine if the vehicle broke down on us.? They’d say they can’t do anything as it has the wrong address or an invalid address. When we said no never mind we don’t want to take this vehicle as all the info was wrong and they didn’t fix it, they refused to give us our down payment back. Wanted to give me and my husband a vehicle with a 23% APR and insisted on a down payment of almost 10k in order for us to take it off the lot. We gave so much and they still said they were going to “hold it and put it to the side for us til it’s paid”. They wanted to finance the vehicle with some shady bank in Anaheim CA that has a 2 star rating. The total for that vehicle in the end was going to be double the amount of what they had advertised it on the marketplace for. That was enough to basically go buy 2 vehicles from elsewhere.! And definitely not worth it when the vehicle had so many previous owners and had been in a fender bender. We said cancel all of it and we want confirmation it’s been cancelled before we see random charges or get calls saying we have to pay for something we don’t even have. The manager said we’d get an email from the bank in 48hrs confirming we terminated the deal. Guess what it’s been almost 48hrs and we still have no email confirming said termination. We asked for a paper or something signed from the manager stating we closed the deal as well and he said they don’t do that. Then he said he could give it to us if we come the next day. Then he said he can’t give us anything for that. Long story short he kept changing his response and he couldn’t handle us requesting all this information so we don’t get screwed over and he told us to leave and called the cops on us saying we were being “aggressive and rude” and started saying the cops told him not to talk to us anymore until they showed like really.? You’re a grown man and can’t handle a simple request.? How ridiculous. Now we still have yet to get anything from the shady bank and from these shady people so best believe if we have any issues with them saying we owe money or anything, we will be getting an attorney. Save yourself the stress and headache and go to a better dealership or to a legit place. Even Dick Poe, Right Drive, Hyundai, and so many other places had wayyyy better offers than this shady place.

I had an amazing experience from the meet greet, to the test drive, and  all the way till delivery of my new Hellcat. The sales process was easy, smooth, and we got to the right deal quickly. Luna my sales representative was more than helpful and accommodating! I highly recommend asking for her if anyone decides it’s time for something new/newer.   My finance guy Alex Lira was pumped for me the whole process , and  knowledgeable when it came to the paperwork. He offered the best rates he could find and made sure I had warranty options to cover my new purchase! Great overall experience.

I recently just got my vehicle, same day I brought it home it was leaking from the transmission , tried to ask them to repair it told me there was nothing they can do because they sell it as it is. Which one would assume is a reliable vehicle. Which was not the case. I couldn’t take my car to get it checked out by their mechanic till 3 days later because of my work schedule, when i finally took it they told me I must’ve damaged it because they didn’t sell it to me like that, mind you I hadn’t even had the car for 20 minutes and it was leaking already. Only realized because my husband finally checked it out for himself. My fault for trusting this dealership enough to not check for oil leaks. They sell you cars that aren’t reliable, please pay attention to the reviews because I gave them the benefit of the doubt but they don’t care about helping you. I unfortunately trusted they would sell me a reliable car. If you do plan on buying from them get the car inspected by a trusted mechanic before you sign anything.

Great service and good variety of vehicles. Nick was a great help and made our buy go smoothly.

UPDATE- On June 2, 2025, the transmission suddenly stopped working and wouldn’t shift into gear. The shop told me it would cost $6,500 for a replacement—and that’s for a used transmission, not a new one. Apparently, these transmissions (and their internal parts) are really hard to find. When they took out the broken transmission, they found this code written on it: f0025/T0014 (see the photo below). The mechanic said that code usually means it came from a junkyard or was already used. That could explain why the car had major damage to the engine housing when I bought it, even though it only had about 25,000 miles on it. And now discover it had a used transmission. Now, after everything, I’ve spent more than $10,000 just on major repairs, on top of what I originally paid for the car. It’s incredibly frustrating.
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On October 3, 2024, I made the regrettable decision to purchase a 2015 Camaro ZL1 from this dealership in El Paso. Barely two weeks later, I was dismayed to discover the vehicle was leaking engine oil. Upon taking it to a trusted Chevrolet dealership in Las Cruces for diagnosis, I was shocked to learn that the car had a leaking crankshaft seal and clutch slave cylinder. Things took a turn for the worse when I brought the car to a local repair shop for the necessary fixes. That's when the full extent of the shameful actions came to light. It became clear that "someone" had made a horrific, makeshift attempt to patch – or more likely, conceal – the oil leak. Photos reveal a sloppy application of silicone to the rear main seal cover, both inside and out, in a blatant effort to temporarily mask the leak and dupe an unsuspecting buyer. Going through the trouble of removing the transmission and exhaust system to access the leak and then performing this terrible "fix" is mind-boggling. Smearing silicone in this fashion is a deliberate attempt to conceal the problem.  No certified mechanic would do this type of work and then attempt to sell the vehicle in this condition. The unethical behavior didn't stop there. The flywheel bolts ($$$) were stripped, indicating the seal cover had been improperly accessed. It's evident the goal was not to genuinely fix the problem but to deceptively hide it through subpar, dishonest "repairs". Either this dealer or someone in their vendor chain did this. When I confronted the owner and sales manager about this egregious issue, I did so in good faith. I wasn't demanding full compensation for the $2,700 in repairs. Instead, I reasonably requested a goodwill gesture of any amount to help offset the additional costs above the cost of the vehicle. My request was callously denied, with the justification that "their mechanic could have done the repairs for under $500 in labor." This response is appalling. Not only do they fail to take responsibility for the deceptive actions taken to conceal the problem, but it also shows a blatant disregard for the fact that I, the buyer, reside in Las Cruces and had to take my business locally to get the repair done in a timely manner. Before my purchase was completed, I was told they do a full inspection of all vehicles. If this is how they operate – attempting to dupe customers by selling vehicles with known issues – or from questionable vendors, I would never recommend the purchase of a vehicle from them.

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2018 Jeep Grand Cherokee

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