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Nissan Battery Pack Complete

Star Towing

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THE BIGGEST FRAUDS! I am appalled by what my friends and I dealt with last night. I had parked in the same parking lot where I was eating dinner. I made sure that the spot I parked in was unmarked with no time limit and wasn’t allotted to a specific business. I had parked at approximately 7:40 PM. When we finished dinner I realized my car had been towed. I dealt with an African American male (Possible name: Maurice) (Never got his name, but heard him say Maurice while answering the phone), who was already being condescending from the start. I asked him what time my car was towed and he said it was towed at 7:56 PM, approximately 16 minutes after I parked. This was definitely a targeted towing situation. They also can’t legally tow someone within an hour. I asked him for their procedure to get my car back and he told me I needed to pay $470.00 which is RIDICULOUS. I needed my car back so I was ready to pay the fee. He told me I had to fill out their form and write down all of my personal information which included my full name, address, and all of my card details. I did not feel comfortable writing down all of my information and handing it over to him, but he said that if I didn’t I couldn’t get my car back. It is also illegal to make someone write down their card information under Civil Code section 1747.08. I wrote down my information since that was my only option and he let my friends and I through the back to get my registration and insurance. We made small talk to be polite and lighten up the mood. When we got back to the window to finish the transaction, he got political and asked us if we thought the social security system was a scam. We had differing opinions, but did not once ever get disrespectful towards him and kept our response brief. He proceeded to get defensive and aggressive and say how the system is racist. We told him that everyone is entitled to their own opinion and asked if he could keep it professional so I could get my car back. He told us to leave and that he could refuse service to anyone at any time for any given reason. We asked him what his reason was and he said he didn’t have to give us a reason. He told us to leave or he would call the cops and have us trespassed. We told him to call the cops and then he threatened to physically assault us and get us off the property himself. After this, we walked out to prevent the situation from escalating further. We have video evidence as well as voice memo evidence of this interaction. Long story short, we involved SDPD and I was able to pay the $470.00 to get my car back which could all have been prevented if he kept it professional. I’m not sure how this business is still operating and credited by the BBB. This entire situation was fraud and targeted towing. There are countless reviews of people dealing with similar situations as well.

The staff are so friendly, especially the gentlemen in the back who walked me to the car. I wish I got his name! My mom had got into a bad car accident and the car was a total loss. He was so nice to me and it felt so genuine. He asked me how my mom was doing and was patient with me when I was grabbing her belongings out of the car. My mom had a lot of stuff so I had to take a couple trips back to the car. He even let me a borrow a wagon to help transport all the stuff, which was so sweet of him to do. This was my first experience with picking up a car from a towing company and everyone was nice, helpful and explained the whole process clearly.

Absolutely outrageous and predatory behavior from Star Towing.

I parked in the lot of a restaurant located in the same building, went inside to eat—less than an hour—and came out to find my car had been towed. I was supporting a local business, not parking and leaving, yet these scammers still towed my vehicle. I immediately walked over to the towing lot—my car had only been there for 15 minutes—and was charged a ridiculous $470 to get it back.

This is nothing short of extortion. Star Towing clearly operates a predatory scam designed to trap people who are legitimately patronizing nearby businesses. I thought I was supporting local establishments, but instead, I paid a hefty, unjustified price for it.

Avoid this place at all costs. This is the kind of practice that destroys trust in the community.

Star Towing is a scam operation. They loiter in the parking garage at my apartment complex, identify vehicles to tow, and then alert security, who calls them in. This is clearly a targeted, unethical practice.

To make matters worse, they ask you to fill out a form with personal information, including your address, phone number, and credit/debit card details (number, expiration date, and CVV), even though they ask you to swipe your card in a reader. When I asked why they needed this info, I was told it was to “verify” my card. Do not fall for this. There’s no reason they should need your card info like this. I refused to provide it, but I can easily see how people could fall victim to identity theft with this kind of scam.

The customer service is also horrendous. The woman at the front desk was so frustrating. Plus, they let their cat roam all over the place. This was, hands down, the worst experience I’ve ever had with a tow company. Predatory practices, outrageous fees, and unprofessional staff. Avoid at all costs if possible. This place is a scam.

The tow trucker driver was extremely rude towards us when calling the number. He also posted it on social media without our consent and it made us uncomfortable. This is something that is so unacceptable and I cannot believe the way we were treated. He also moved the car before then towing it away again for his social media. He takes pleasure in doing this to people and publicly posts license plates online.

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