Seller profile

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  I had a really great experience with Star Towing, especially during a difficult time for me. I ended up buying a car from them, and they made the whole process smooth and stress-free from start to finish. They were honest, patient, and took the time to answer all my questions without making me feel rushed or pressured. You can tell they actually care about helping people, not just making a sale. The car I got was in good condition, and they made sure I felt comfortable and confident with my purchase. What really stood out was how understanding and supportive they were while I was going through a tough situation. That kind of customer service is hard to find. I’m really grateful for their help and would definitely recommend Star Towing to anyone looking for a reliable car and good people to work with.

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  I'd leave zero stars if I could for "Star" Towing. My son parked my car in a place near Belmont Park on a Saturday night, it was towed by Star Towing to their yard. I went to pick it up the next day, which would be LESS than even 1 day, but they consider it one day even if they were to tow the car at 11:59PM, as midnite is the cut off point. So they considered that TWO days of storage, including an additional gate fee because it's the weekend even though they are open 24 hours and someone is always there. It's not like they had to make a special trip to open the gate. So, basically for less than a day, I was charged $486.45, even though the law states that they cannot charge more than the City of San Diego charges to tow vehicles. SDPD towing fees are $178 for a car of my type, and $41 a day for storage, which even if there were additional charges for being the weekend, would still make it FAR less than I was gouged by this company. Clearly this is a rip off and there's little you can do as they hold your car hostage, except to pay the fees they ask, and then take them to small claims and/or write a bad review. The time and energy to try to recover their overcharge makes the latter the most feasible. *** Not sure how to leave a reply to your response so I'll just add on to my review: Though I appreciate you responding to my review, you really didn't address anything I wrote. Regardless of whether it's SDPD or the CHP that "approve towing rates", the fact remains that you did not post what those rates are and that no towing company should EXCEED those rates, and I would just love for you to explain how you figure that charging $486.45 for a few hours in your yard is acceptable? And I left out the fact that my son actually called you right after you towed the car, and your employee quoted him around $238, which is bad enough. But to then have you charge over TWICE that when we got up there to pick it up is just shady business practice. Perhaps I should actually take this case to small claims as I am certain I am not the only one that you've done this to.

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  I kid you not there is an employee at star towing by the name of Carlos that is a miracle man. I have triple-a however the 5 tow trucks that they sent out today failed at towing my vehicle into my parking spot. Almost 12 hours later I end up calling star towing and Carlos comes out and finishes the job that no one else could do all day long he finishes it in less than 20 minutes. I love this company and I love Carlos he was amazing.

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