Name: 2024 Ford Escape
Price: 22480 USD
Availability: InStock

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2024 Ford Escape

Roswell Honda

Google Reviews

Deal with Jonathan Perez went well. I get to finance and did the transaction with Joseph Salazar (Joe) he then brought out the warranty papers and GAP coverage. I agreed to it. My mom was in the office with me and asked Joseph Salazar (Joe) if the new total presented to us was the over all new total Joseph Salazar told us "no, the total we see is WITH interest included" fast forward. I get an email stating my original loan balance was the balance we asked about.
Joseph Salazar added GAP $2048, $2560 Honda Care service contact, $1793 Road Hazard, $1793 Glass Protection, $7169 Portfolio One. Totaling $15,363 added into my loan. The highest amount of warranty and Gap coverage I ever seen.  When I figured this out days later I called the dealership to speak to Joseph Salazar. He told me it takes 6 months for all products to be cancelled and I would have to pay a cancellation "fee" to come down and talk to Kyla Thames. I asked to be transferred to Kyla Thames and she asked me "why do you even wanna cancel it" she then proceeded to tell me I needed to come in do even get the ball rolling. I decided to take matters into my own hands. Called Honda Care & Portfolio one myself. Honda Care had ZERO warranty products under my name, they informed me this meant it was third party. I called 4 different times, 4 different days they continued to say i did not have warranty products with them. However Portfolio one DID have that warranty product under me. They sent me the cancellation form & I sent it to Joseph (Joe). I asked Joe who the 3rd party warranty was under and why was I not told it was 3rd party. He then informed me it was through Safe guard. I called safe guard and they had 3/4 products. Gap, Glass Protection, Road Hazard, BUT NOT THE SERVICE CONTRACT. The checks were sent to my lender. They missed 1 payment of $2560 for the Honda Care Service Contract. Had I not seen that, would they have even reached out to me? I reached out to them again & was told Anastazia "missed it" and was waiting for the cancellation CONFIRMATION.

RUN they are great at ripping you off. I paid for your coverage and ended up paying out of pocket. Tried calling them all day they finally call back after I purchase a new tire.

The gentlemen were very nice. However, the service department didn't repair my car. They advised they couldn't find anything wrong. On the way home from your business my problem occurred again. I called and left a voicemail but my call was not returned.

Part 2 I called Safe guard again and texted them through their hotline number clarifying about the Service contract. They informed me once again they did not have that warranty product for me. I decided to call Honda care ONE MORE TIME. they informed me they did have that product and it was just submitted to them in the last couple days however NO CANCELLATION was put through. When everyone in the email thread said everything was cancelled. - I also want to note the dealership kept saying it was too soon for things to be cancelled because they hadn't processed anything yet. However, when I called portfolio one , Honda care, Safeguard they all informed me it can be cancelled immediately. Same day, next hour, next day. Constantly lying, dropping the ball on payments, doing the leg work for them, doing their job for them, making all the phone calls, I asked to speak to someone hire up. Brandy Carr - emails me. I expressed my concern & asked for a Goodwill gesture. She asked AND I QUOTE "If we agree to this accommodation, will you then provide in writing that you will no longer hold Roswell Honda or Krumland Auto Group liable for anything else nor speak any ill will toward either entity?" Crazy! If they weren't in wrong, if they weren't doing shady sketchy business, if they weren't ripping people off why would they have need to ask not to speak any ill will toward either entity.. I replied & asked what that meant. She emailed me back and completely back stepped on her word. Then going on to say wanting to cancel my warranty products "when they new car smell hasn't even warn off". The general manger Ricardo Beltran which was CCd in all these emails decided to call me and state that he should have gotten involved sooner (he was CCd in all these emails I sent, for the past week) and gave me the OK to leave a terrible review for the terrible experience I had for these money hungry people at Honda Roswell.
Again, my salesman Jonathan Perez was great. And if you go to Honda Roswell make sure to NEGOTIATE these "warranty products" or they'll rip you off to enjoy a good steak house dinner!

Came to dealership expecting to be shown several suvs as it seemed there were 22 on the lot. Was shown a couple.  Selected one that needed to be washed. Took it home and washed it next day. There were pits all over hood. Took it back and was told it was disclosed. But not really as car was so dirty pits couldn't be seen.  Today the dash lights came on crazily.  Took it in. Waiting on results.  THIS IS FIVE DAYS IN. Regret coming here. No Stars for this dealership. 😭

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2024 Ford Escape

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