Name: 2018 Mazda CX-5
Price: 21995 USD
Availability: InStock

Cars & Trucks

** Clean Carfax, Grand Tour Package**Leather Seats, Premium Package, 10 Speakers,  Aha Internet Radio, Air Conditioning, AM/FM radio: SiriusXM, Automatic temperature control, Bose 10-Speaker Audio Sound System, Dual front impact airbags, Dual front side impact airbags, Emergency communication system, Four wheel independent suspension, Front anti-roll bar, Front dual zone A/C, Heated Rear Seats, Memory seat, Navigation System, Power driver seat, Power moonroof, Power steering, Power windows, Rear window defroster, Remote keyless entry, Speed-sensing steering, Steering wheel mounted audio controls, Traction control.Recent Arrival!CARFAX One-Owner. Clean CARFAX.Come to www.vwofkirkland.com To See Our Specials!! Call 425-898-2500 for help with any of Departments!! Like us on our Facebook page and see our how we are involved in our local Community.Awards:  * 2018 KBB.com Brand Image Awards

2018 Mazda CX-5

Volkswagen of Kirkland

Google Reviews

About a month ago I had a check engine light on my 2023 Arteon with 5k miles on it. The next day the car won't start and had to deal with towing it in (waited 6hrs for a tow truck thru VW Roadside). Ended up being a shifter switch of some sort, the part took 3 weeks to arrive, 2 of which I had no loaner, even though they should have emergency loaners on hand but they were all out. The part got changed, they cleared the codes and gave me back the car. 2 days later, check engine light again, turns out it was the intake manifold, which was probably the reason for the original check engine light. Part got changed in a day or two and then the test drive must've consisted of doing laps through the construction site next door because the car looks the way it does in the pics. I showed the service manager this but she seemed very uninterested and unapologetic about it, basically said it's the rainy season in Seattle and there is construction next door. Really? No other cars on the lot looked like mine. She also said they don't offer a car wash BUT if I really want one, it will take 40mins at least. I said no thanks, I need to get to work. About to get in the car when I see a trim piece on the drive side floor and a screw. They took the car back in service, fixed it and decided to finally rinse the car. About to leave again when I noticed dark smudge marks on the front tan leather seats. Went back in, manager asked someone to find some degreaser... I said no way, please find some leather cleaner or send it to detail. They eventually found some and cleaned the seats.
This service department gives you the impression they are new at the whole service department thing, or at the whole customer service thing.
On our Atlas when they serviced it, they forgot to top off coolant so guess what, another trip back to the dealer.
Speaking of taking dealer trips, they cracked the shifter bezel on the Arteon during this visit and I will have to drive back again to have that installed.
Did I get offered anything for the nonsense they put me through? Or reimbursement for them not having a loaner and me having to rent a car to get to work? Did VWOA help at all? The answer is no. That's the new VW for you, after me having 15+ VWs, this is by far the worst experience with a VW dealer I've ever had. Considering selling the Arteon and the Atlas, if this is the direction VW is going, I want no part of it. $45k GTIs and Tiguans, this is not the people's car anymore sadly.

🤯DO NOT BUY!😨

By far the worst experience I’ve ever had! My sales person was great however management and finance tried to screw me over! I live two hours away and told them I wanted to agree to numbers before driving all the way over there to purchase. I also was limited on time I had available because of the drive and they said they could have all paperwork ready for signatures and I could leave and it won’t take long at all.

We agreed to numbers and everything was great over the phone. But when I arrived, they added $6000 worth of warranties and insurance policies that I told them I didn’t want before when we agreed to numbers on the phone. They said that was fine over the phone but said it was necessary when I arrived. Then after they took that off, they added gap insurance. I had to haggle again to have that removed as well. I sat for 30 minutes while paperwork that was supposed to already be done was “being prepared”.
I ended up leaving because I was told everything would be done and it wouldn’t take long at all, but was there for about an hour anyways.

The GM then called me saying if I don’t come back, they will sell the car. The next morning they claimed to have sold the car, but it is in fact still available. They just don’t want to sell it because I said no to their warranties.

DO NOT RECOMMEND

Had a great experience buying our atlas this weekend. Bob started communicating over text and was able to have everything figured out and made everything super simple for us. We were driving from Bremerton to Kirkland so we had a bit of a drive luckily our drive was easy with minimal traffic but by the time we got there we didn’t have much time to waste. They let me take the car out on my own for a test drive while my husband stayed with our kids at the dealership. They had everything ready to go and Bob and Ian made the process the most simple car buying experience ever. We were in and out of there within an hour and a half from arrival to departure with signing all the documents and test drive. Super happy with our new car and the whole experience.

We had a great experience with Drew Selling in sales today. He got us out the door with a payment that we wanted and a VW Taos that was perfect for us. The used car sales manager (forgot to grab his card) was also very helpful when we arrived and once we noticed something on the windshield before leaving, offered to have someone look at it and make it right. Will for sure visit the dealership and Drew when we are ready for another car.

Came to Volkswagen Kirkland for a routine maintenance on my Tiguan and ended up driving away in a brand-new Tiguan in the top trim! Huge thanks to the entire team – the managers were polite, professional, gave me room to negotiate, and helped me find the perfect option at a fair price.

The whole process was quick and smooth: friendly atmosphere, all paperwork done clearly and efficiently, and everything was explained in detail. Special thanks to Jack for his exceptional help throughout the process.

Highly recommend this dealership – they truly know how to take care of their customers. Thanks a lot for the great experience!

Will see how the support works and if I'd have any troubles mentioned in other reviews. Will keep posted!

1170179413

2548405403

3717731875

434788387

Take action

2018 Mazda CX-5

Sold by

Business Information

Additional images

Vehicle history report

Typical Features

Description

Details

Related searches