Name: 2023 Chevrolet Suburban
Price: 46567 USD
Availability: InStock

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2023 Chevrolet Suburban

Keller Ford Lincoln

Keller Ford

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Dave returned the vehicle with 2 flat tires (1 front driver, 1 back passenger) after service. We got it towed and dropped off the day prior with 4 inflated tires. I pointed out the flat tires and mentioned they were inflated during dropoff. He told us
"oh, how strange! is there a tack or something?".

After that statement, he drove it back in shop to fill the tires up. When he came back, he explained it was the valve caps and how they’re bad, when I’ve never had a situation with the caps.

After the situation, I went inside to request an inspection sheet, and apparently the sheet says there's been a multi-point inspection. I find this to be full of crap. If there was an all-around inspection, how don't you notice a flat tire on the driver side especially before entering the vehicle? the flat on the back passenger, and how don’t you notice the difference when driving on 2 flats?

Inspection sheet mentions Multi-Point Inspection was performed? but David wants to return the vehicle with 2 flat tires.

I always feel very awkward at that shop. The first guy doesn’t want to be bothered and the second person doesn’t explain anything. I don’t mean to be rude. I scheduled service two weeks ago. The service was completed. I was not told service was completed please wait until we call you for your payment. I had to walk up to first service person’s desk who was looking at me shaking his head no, I assume because his part was over. I then said my car is back out in the parking lot, is it completed? He stated yes, wait for the other service person to call you. By this time my eyes were giving dirty looks. I was quoted $350.00 for service, so I figured I’d pay anywhere from $365.00 to maybe $400.00 the service was not explained, I brought car in for transmission fluid change. I was told it was $418.00 I then spoke up and said I was quoted $350.00, can you explain why it’s $418.00? First service guy then said let me refigure bill, then they charged me $278.00.
It’s always just a weird and awkward vibe. I’d even go as far to say unfriendly. Thank you for the discount. I do appreciate that.

Juan G. was easy going and friendly. He was also patient with me. I didn’t feel like he was trying to get one over on me lol. Edgar from finance was easygoing and very helpful. I would definitely recommend buying your next vehicle from them. Solid group of people. Thanks guys!  We love our vehicle.

Parts were ordered the week before my appointment. Appointment was scheduled for  the following Monday at 8:30AM. Got there, turned in car and proceeded to wait in the lounge. A few minutes later they told me the part wasn’t in and it wouldn’t arrive to around 11. They said come back at 1PM. Why schedule me at 8:30 if parts don’t get in till 11. Once they got the part everything was fine. Car works great. People were friendly but other than parts issues it was ok.

As always absolutely amazing! Dealing with Mike Ellis ( Sales Manager) and Arwin Aguinaldo (Internet Sales/Finance) is the best Car buying experience ever! Thank you to the whole Keller Ford team.

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2023 Chevrolet Suburban

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