Name: 2016 Audi Q5
Price: 11586 USD
Availability: InStock

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2016 Audi Q5

STG Auto Group of Montclair

Google Reviews

Buyer Beware: My Disappointing Experience with STG Dealership

This review is based on my experience with STG’s deceitful, dishonest, and unreliable business practices, along with their rude and unprofessional customer service — from the front desk receptionist to the service department staff (Marina, in particular).

This was my second time purchasing a vehicle from STG, and unfortunately, history repeated itself. The first time, they lied about services they promised to uphold. Because I didn’t ensure it was written in the contract, they refused to honor their word. I let it go at the time since I was able to resolve the issue elsewhere without much hassle.

Fast-forward to this past month — I returned to STG because of their wide vehicle selection and seemingly reasonable prices. I’m now kicking myself for not choosing a reputable dealership.

The Sales Experience

I dealt with Carlos, Ramy, Anthony (sales manager), and others at their Montclair location. The car I purchased wasn’t actually there; instead, I got a message from Anthony at their Bellflower location saying the car was being transported. That was around 9 a.m., so I drove down to Montclair — only to end up waiting over four hours for it to arrive.

During that time, Ramy had me sign all the paperwork while the car was still in transit. He kept assuring me, “You’re going to love the car — it’s a great car.” Foolishly, I trusted his word and didn’t inspect the vehicle before signing.

When the car finally arrived, I immediately noticed numerous scratches, deep dings, and a rough interior that clearly needed a professional detailing. I pointed these issues out, and they assured me everything would be fixed. We shook hands, and I believed them.

Broken Promises

I made an appointment with their service department, where I was attended by Marina. She immediately told me they wouldn’t repair anything because it wasn’t listed on their “due bill.” I explained that Ramy had promised the fixes verbally, but she refused to honor it.

I left the vehicle with them for nearly a week, and when I picked it up, it was in worse condition than when I dropped it off. None of the promised work had been done.

When I tried to reach out for resolution, I was constantly given the runaround. Anthony (sales manager) even hung up on me, and neither Carlos nor Ramy would return my calls.

Deceptive Add-Ons and Overcharges

On top of everything else, they tried to charge me $900 for window tinting and another $900 for door bumper guards — both outrageously overpriced. After some haggling, I got the price lowered, but the tint job had bubbles, and the car still had visible scratches.

Final Thoughts

This dealership will say anything to make a sale and get you out the door, but once they have your money, you’re on your own.

If you’re considering buying from STG, learn from my mistake:

Get everything in writing. Make sure all promises are clearly listed on your due bill.

Don’t pay for overpriced extras like tint, door guards, or GPS add-ons.

And most importantly, take your business to a reputable dealership that values honesty and customer satisfaction.

Buyer beware — once you drive off their lot, STG stops caring.

Christian was very professional with us. He was very helpful. I have nothing but positive reviews. Would highly recommend and will definitely come back for another vehicle. Thank you to everyone who helped us out to get the vehicle.

I recently purchased a car from STG Auto Group, and I couldn’t be happier with the entire experience. From start to finish, the service was absolutely top-notch. The staff was professional, friendly, and genuinely helpful. The entire process was fast, smooth, and stress free. There was no unnecessary waiting around or pressure.

They made everything incredibly easy, answered all my questions clearly, and helped me find exactly what I was looking for. I truly felt taken care of and appreciated as a customer. If you’re looking for a dealership that values your time and delivers excellent service, I highly recommend STG Auto Group. I’ll definitely be coming back for future purchases!

I had an amazing experience buying my car thanks to Freddy!! he was very professional, patient, and very knowledgeable throughout the entire process. he took the time to answer all of my questions, explained everything clearly, and never made me feel pressured. the process was stress-free, and i truly felt taken care of from start to finish. i am extremely happy with my first big girl purchase and would highly recommend him to anyone looking for a reliable, honest, and friendly car-buying experience.

I had an amazing experience working with Maria Sanchez at this dealership. From start to finish, she was professional, knowledgeable, and genuinely cared about helping me find the right vehicle. Maria took the time to answer all my questions, explained everything clearly, and never made me feel pressured. The process was smooth, transparent, and stress-free thanks to her. I highly recommend asking for Maria Sanchez if you’re looking for outstanding customer service and a great car-buying experience!

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