Name: 2019 Chevrolet Suburban
Price: 14500 USD
Availability: InStock

Cars & Trucks

2019 Chevrolet Suburban

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OC Auto Galery

OC AUTO GALERY

Google Reviews

This dealership continues to show ZERO ACCOUNTABILITY and outright dismissal of legitimate concerns. I made it clear and included the fact that the car wouldn't start when I picked it up. They needed to use the jumper cable tool twice, once to start it and another because the car was turned off and wouldn't start up again. Immediately after purchasing I went to Auto Zone for a recharge because the battery had a 2/25 sticker on meaning it's not even a year old yet. Of course, it was a fake sticker because the test results showed it was a 2015 battery, and it was overly dead. I purchased a new battery, and I haven't driven the car for more than 30 miles, and the check engine light is on because the system resets. (See pictures for proof).

When I confronted the dealer, instead of addressing any of this, their response was dismissive, and no accountability was taken. They said, "car is sold as is no warranty have a good day." (See pictures for proof) They didn't give no meaningful explanation, no investigation, and ZERO ACCOUNTABILITY.

I completely understand vehicles are sold as is, but that does not excuse MISREPRESENTATION & FAILURE TO DISCLOSE KNOWN ISSUES. If they disclosed about the old battery, they slapped a new sticker on and disclosed about the check engine light upfront, since the very beginning, I never would have purchased this vehicle.

Their public claim that they take "allegations seriously" directly contradicts their private messages which show nothing but dismissal and deflection. Instead of addressing the evidence they choose to deny the experience entirely to protect their image.

I am a real customer, I have photo and message evidence, and I stand by everything stated here.

Working with them was so easy and they work too pleasure your needs and make everything right. They are good at working for you and the people here and easy and kind hearted gentleman. Made the process of purchasing my new car so easy and stress free!

⭐️⭐️⭐️⭐️⭐️ I highly recommend the OC Auto Gallery! From the very first moment, you feel welcome here; the team is incredibly friendly, professional, and works with great passion. My vehicle was perfectly cleaned and prepared; every detail was perfect. You can immediately tell that quality and customer satisfaction are our top priority. The purchase and service were also extremely fast, honest, and reliable. Many thanks to the entire team for their excellent work! I will definitely be back 🚗✨

I recently bought a car from this dealership in Santa Ana and had a great experience. The staff was very friendly, professional, and helpful throughout the whole process. They made everything easy and stress-free. I’m really happy with my purchase and highly recommend this place to anyone looking for a car!”

First off, I want to say that I really appreciated My initial interactions with Cyrus and the shop. They have a lot of options and they have a nice selection and all very clean cars.
The reason why I'm giving such a low review is because today I was calling to try and finalize the deal that I wanted to make with the van 2010 sienna that they had. And I mentioned that the tires  kind of made me feel a little unsteady and the fact that they had to jump the car for me to test drive.(8500$van mind you)
I did say I know sometimes you get the cars for a deal (which I get is assuming, which isn't the best to do) and how possible would be to get nicer tires and maybe a battery.  And then Cyrus got upset with me immediately and was angry, rudely hung up.
Mind you I'm new at buying a car this much. My dad's a mechanic so I usually get cheap cars and avoid payments.
I never meant to cross any lines and was surprised on how how fast he was to just close on the deal just out of only just curiosity. I assumed negotiating in these situations was normal.  I wasn't even saying anything that I felt was inappropriate when buying a used car, I was just doing my best. Also he's the one that told me it was a trade-in and I told him my dad was in the mechanic world and with cars and that I know people don't get much for trade-ins so that's why I was saying it would be nice if they could be thrown in but I also wasn't attached to that.
And was just trying to call him back to ask for some some understanding and to try  apologize for maybe crossing the line,   he didn't want to hear me out and it's unfortunate cuz I really felt clear to go forward with this decision no matter what tires or not cuz I was looking for this specific car, it's not like the tires were the worst it's just because I was telling him I'm traveling a lot and it would be very helpful. Of course would love to have been giving a different review, I'm not one to really have negative reviews but I also trust gods plan and maybe it's a sign. definitely something to be mindful of to have compassion and understanding for people cuz for me I was just doing my best and my intention was never to upset anyone.
Best of luck to the shop and hope that this just helps.

(Notes from after their response,doesn't let me add a comment… I was calm and nice the whole time (as I always am thankfully) I sillily called even apologizing and begging for him to continue to finish the deal… and the car actually did have to be jumped idk why he would try to comment that that didn’t happen. He even told me that it’s just from sitting.) also isn’t it normal to negotiate when buying a used car. So yeah trust your own judgement on this one. Also I could have put more detail. Yes the 2000$ part but he also didnt mention that he told me it was a trade in so it’s a normal assumption the price he got it for because naturally place don’t give much for trade ins. Again just was assuming. Like I said my dads in the car world, so I am not completely Naïve, But maybe he gives better deals for trade-ins. No, not making this part to be combative just also so that the truth is seen.because it doesn’t let me respond to his message. And I am grateful that you allowed me to bring my dog because we travel together and she’s a big part in my decision.)*
My truck now was my grandmas and she passed  but worked hard to have it for me and my sister to go to the fair with her and her ponies.
But also my sister passed in a similar car so I feel anxiety and know how unsafe my suburban can be when having to drive far.
I’m all about quality over quantity and work hard for what I want and even will make sacrifices. A car to me is more intimate I guess then maybe most. But with be a caregiver and working with kids, I need to be sure I can be reliable, and need that safety. Which is why I liked the van.
I took a lot of time to research the right one to buy used.

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