Name: 2020 Lexus IS 350
Price: 29900 USD
Availability: InStock

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Vision Hankook Motors is a locally-owned, independent dealership that offers quality vehicles at great prices. We can finance EVERYONE, so call or message us today to speak a financing specialist!

2020 Lexus IS 350

VISION MOTORS 

Vision Hankook Motors, Inc

Google Reviews

SCAM CITY - BUYERS BEWARE

Buckle up, story time.

I've been looking for a Lexus SUV for my family for a while. I saw Vision Hankook on Cars.com, and the LX570 was priced very competitively and looked amazing in pics. I spoke with Mateen, who was very eager and friendly, so this gave me high hopes. He also texted me videos and even more pictures, which had me salivating, thinking it was an amazing deal.

I WAS WRONG.

As I'm coming from San Diego (2 hours south via train), I told him it was important that the car be ready for me to see and that a local mechanic (near the dealership) review it. I would obviously pay for this service. Mateen had no issues with this and was *confident* the car would pass with flying colors - perfect! Our appointment was set for the following day at 11 am.

The following morning, I take the day off work and book a train ticket to head up for our mutually agreed appointment, less than 24 hours prior.

This is where things go wrong.

3/4 of the way up to our appointment, I received a text: "I apologize for today, I have to cancel, I just found out the owner sent the car to auction yesterday afternoon, it won't be possible to view the car today, it should be back tomorrow, can you come tomorrow?"

ABSOLUTELY NOT. But also, why would you take a car to sell at auction, then tell me it will be there tomorrow?

Mind you, Mateen had sent me pictures of the car the afternoon prior, so I don't know when this would have happened.

I explain that I am on the train and will not cancel the appointment; I will still go to his office, OR I will take an Uber to see the car at the auction. At this point, I am committed.

I could sense that scared Mateen a little. He scrambled, said the owner had been notified, and that he would have the car at the dealership by 4 pm that same day.

Extremely frustrated by the lack of communication and professionalism, but I've already committed time/money to this journey, so I'd like to see it through.

When I arrived at his office, Mateen greeted me very apologetically and had me wait in one of the cubicles next to what looked like a TikTok spam bot center with multiple cellphones ringing and chirping over and over.

I informed Mateen that I'd like to speak with the owner and find out where the car was so I could see it at the auction. He said we were in luck! The car was on its way. Great!!

15, 20, 30, 45 minutes go by. I ask Mateen, "Do we have an ETA? If the car isn't coming, I need to book a train home." He says, "Oh, let me get the owner." Out comes another man, whose name I was not able to remember, and he says, "Oh, the car is next door at the mechanic."

Weird, it was supposed to be at the auction...?

"Yes, it WAS at the auction, but we just got here because we found a small leak in the radiator, and we are replacing it now for you - you can go see it if you want."

I AM SO GLAD I LOOKED AT IT.............. HALF OF THE ENGINE WAS OUT

(I have pictures)

The intake manifold was off the engine, there was dried coolant all over the block and in the intake port itself. This means there was a gasket leak, and it probably overheated. Not only that, the mechanic didn't even have the car on proper jack stands or a lift; the front wheels were off, and the car was sitting on its base suspension on the ground!!!

What probably happened was, they KNEW a mechanic would call this out, so they tried buying time to quickly fix it/patch it up so I (or some other sucker) would buy it, not knowing about the ticking time bomb under the hood.

As someone who has worked on engines before, I know that whole process takes time, removing the sensors, bolts, manifold, etc. So the car was NEVER at the auction, and they were caught in a lie!

After all this, Mateen, knowing I had just caught on to their ruse, has the gall to ask, "So would you like to come back and test-drive tomorrow?"

Needless to say, Mateen, I would not...

Like I said - BUYER BEWARE

I've read reviews on Vision Hankook Motors starting with the bad and middling reviews. I've approached them with caution because after a 3 plus year search the M4 that I wanted in the spec that I wanted, I found it there in the price range that I wanted to pay. I was preparing myself for disappointment and a bad review but I was happily proven wrong. I had skepticism being they're in California and I'm in Michigan but they did everything that I've asked of them from pictures, videos, to video calls. There were no bs fees that you'd get at big dealers and they've adjusted things to fit my needs all the way down to shipping which was cheaper than the quote that I've found. Other than a few minor blemishes the car was very nice and mechanically sound. As a customer I urge someone in the market for a vehicle to purchase a carfax, and do your due diligence but when it came down to it the staff that I worked with were great and were very patient with me. My only criticism would be their preparedness for working with out of town customers.

Thank you Mateen and Mariam

This is probably one of the best in the smoothest dealership purchase and customer service, walk into this place and they were very open to negotiating. They’re very willing to accept customer offer and they won’t let you down! No push, they’re honest about their cars.
They work with all credit union bank around the country.
Mateen and Mariam are very professional and we’re very helpful. This place has so much selection, probably one of the best around this area.

Sold them my Tesla Model 3 through Bidbus. It was a real smooth transaction and they gave me the full bid price within about 20 minutes. They just had one question about whether I had bumper work done, but I hadn’t. I ensured I documented all damage, no matter how minor, for the auction and it paid off. Very pleasant to deal with.

DO NOT BUY HERE! I bought a 2019 Volvo December of 2024. It was about 1k overpriced and they would not meet me at the current market value. So I asked them to put new tires on, a value of about $800. They agreed and said they would deliver my car. I was extremely sick when they delivered my car and I trusted them that the tires were new. I was just informed by a tire shop the tires are from 2019. The manager refuses to hold up their end of the verbal agreement which is legally binding in California. I will be taking them to court. Save yourself the hassle and stay away from here. They are not honest people. They are criminals.

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2020 Lexus IS 350

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